EXCHANGE AND RETURNS
The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since our purchase was delivered, we are unfortunately unable to offer a cash back. In exceptional cases, the return deadline is exceeded, please contact us by email - we will try to propose a satisfactory solution.
In order to return / exchange the goods, the goods must not show signs of use and must be in the condition in which the customer received them. Must have tags, not washable. It must also be sent back in its original packaging with a completed return form.
RETURNS
To make a return, please fill in the form (PDF file (download), DOC file (download)) and attach it to the package. If you are unable to print the form, please write down the necessary information manually on the sheet.
RETURN SHIPPING ADDRESS:
02-727 Warsaw
tel: +48 660449477
If your return is approved by us, we will immediately transfer the funds to the account number provided by you.
We reserve 14 days for processing the return.
Agreement withdrawal form
PDF file (download)
To facilitate the return process, we can arrange a courier to collect the package. The cost of shipping will be on the customer's side and will be deducted from the return for the goods.
We do not collect parcels from parcel machines or collection points.
EXCHANGE
We kindly ask you to send the products back together with the completed return form - thanks to this, we are able to efficiently carry out the procedure of sending the funds back to your account.
To facilitate the exchange process, we can arrange a courier to collect the package. The cost of shipping will be on the customer's side and will be deducted from the return for the goods.
RETURN SHIPPING ADDRESS:
Aleksandra Kościkiewicz
Wernyhory 11
02-727 Warsaw
tel: +48 660449477
Agreement withdrawal form
PDF file (download), DOC file (download)
COMPLAINTS
In the case of a complaint about a defective product, please contact us by email at contact@alexandrak.co. Our team will deal with the matter immediately.
MADE IN POLAND FROM ITALIAN FABRICS
Since the beginning of our activity, we have been operating locally, relying on the knowledge and experience of the best leatherworkers. Only in this way can we be sure that our projects are made with the greatest precision and attention to every detail.
We are proud that our bags, shoes and accessories are made locally. Supporting local craftsmanship and minimize the carbon footprint at the same time.
We sew collections in short series, we do not create large warehouses.
