EXCHANGE AND RETURNS

The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since our purchase was delivered, we are unfortunately unable to offer a cash back. In exceptional cases, the return deadline is exceeded, please contact us by email - we will try to propose a satisfactory solution.

In order to return / exchange the goods, the goods must not show signs of use and must be in the condition in which the customer received them. Must have tags, not washable. It must also be sent back in its original packaging with a completed return form.

RETURNS

To make a return, please fill in the form (PDF file (download), DOC file (download)) and attach it to the package. If you are unable to print the form, please write down the necessary information manually on the sheet.

RETURN SHIPPING ADDRESS:

To facilitate the return process, we can arrange a courier to collect the package. The cost of shipping will be on the customer's side and will be deducted from the return for the goods. 

We do not collect parcels from parcel machines or collection points.

EXCHANGE

We kindly ask you to send the products back together with the completed return form - thanks to this, we are able to efficiently carry out the procedure of sending the funds back to your account.

To facilitate the exchange process, we can arrange a courier to collect the package. The cost of shipping will be on the customer's side and will be deducted from the return for the goods.

RETURN SHIPPING ADDRESS:

Aleksandra Kościkiewicz

Stępińska 22/30
lok 212
00-739 Warsaw
tel: +48 660449477
Agreement withdrawal form
PDF file (download)

COMPLAINTS

In the case of a complaint about a defective product, please contact us by email at contact@alexandrak.co. Our team will deal with the matter immediately.