TERMS AND CONDITIONS VALID UNTIL 25.12.2014
§ 6 Complaints conditions
The User has the right to submit a complaint within 2 (two) years from the date of delivery of the subject of the order to him, provided that he notifies the Company about the non-compliance within 1 month from the date on which he found the delivered products to be incompatible with the contract.
The company will respond to the User's complaint within 14 (fourteen) days and notify him of the further procedure.
In order to consider the complaint, the User should deliver the advertised product or products to the Company. The cost of delivering the advertised product or products is borne by the Company.
If the subject of the order was delivered via Poczta Polska or a courier company, complaints should be sent to the address of the Company via Poczta Polska (economic parcel). In this case, the Company will reimburse the User for shipping costs. In the event of delivering the subject of the order to the User by means of a cash on delivery shipment or collecting the subject of the order personally by the User, the reimbursement of the cost of the order will be made in accordance with the rules described in § 8 below.
If the complaint is considered in favor of the User - the Company will repair or replace the Product with a full-fledged product, or if the replacement is not possible, it will refund the amount due for the advertised product within 14 (fourteen) days from the date of considering the complaint.
The company covers the costs of delivery of the advertised product.
RULES IN FORCE FROM 25/12/2014
Complaints handling procedure
The User has the right to submit a complaint within 2 (two) years from the date of delivery of the subject of the order to him, provided that he notifies the Company about the non-compliance within 1 month from the date on which he found the delivered products to be incompatible with the contract.
The company will respond to the User's complaint within 14 (fourteen) days and notify him of the further procedure.
In order to consider the complaint, the User should deliver the advertised product or products to the Company. The cost of delivering the advertised product or products is borne by the Company.
The advertised products should be delivered to the address of Aleksandra Kościkiewicz, ul. Wernyhory 11, 02-727 Warsaw. In this case, the Company will reimburse the User for shipping costs to the indicated bank account immediately, but not later than within 14 days from the date of receipt of the advertised products.
If the subject of the order was delivered via Poczta Polska or a courier company, complaints should be sent to the address of the Company via Poczta Polska (economic parcel). In this case, the Company will reimburse the User for shipping costs. In the event of delivering the subject of the order to the User by means of a cash on delivery shipment or collecting the subject of the order personally by the User, the reimbursement of the cost of the order will be made in accordance with the rules described in § 8 below.
If the complaint is considered in favor of the User - the Company will immediately and without undue inconvenience to the User replace the defective item with a non-defective one or remove the defect. If the Company fails to comply with this obligation, the User may submit a declaration of price reduction or withdrawal from the contract. If the User submits a declaration of withdrawal from the contract or price reduction, the Company will reimburse the User for the amount due or part of the amount due for the advertised product immediately, but not later than within 14 (fourteen) days from the date of considering the complaint. If the User is a consumer, he may, instead of the removal of the defect proposed by the Company, request the replacement of the item with a defect-free one or, instead of the replacement of the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in the manner chosen by the User or would require excessive costs compared to the proposed method. by company. When assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the User would be exposed to a sinful way of satisfying.
The reduced price should remain in such proportion to the price resulting from the contract in which the value of the defective item is equal to the value of the item without a defect.
The customer cannot withdraw from the contract if the defect is irrelevant.
The company covers the costs of delivery of the advertised product.
10. In the event of a dispute between the Company and the Client, the Client may use extrajudicial services
methods of considering complaints and pursuing claims, in particular through mediation,
arbitration or a complaint committee. These procedures are carried out by Voivodship Inspectorates
Trade Inspection Authority, Office of Electronic Communications, Arbitration Court at the Ombudsman
Of the Insured, Bank Consumer Arbitration at the Polish Bank Association,
Arbitration Court at the Polish Financial Supervision Authority, Union of Associations Advertising Council,
which provide information in this regard.
Terms of return of goods:
1. Purchased goods should be returned unchanged, unless the change was necessary within the limits of ordinary management.
2. The goods should be returned by packing the goods vertically in a cardboard box with at least the same dimensions as the box in which the customer received the goods.
3. The minimum dimensions of the boxes in which the goods are sent to the customer are:
a. 550x200x400mm for a large bag (1.5 and 1.4),
b. 300x200x150mm for a small bag (0.8).
4. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, in particular for the decrease in the value of the item as a result of packing it in a manner inconsistent with the Regulations.
